CUSTOMER SERVICE hours are Monday – Friday 8:30 AM – 5:30 PM (EST) through Memorial Day. Summer hours are Monday – Friday 8 AM – 4:30 PM thru Labor Day. Please note that the office observes all major Holidays.

VIRTUAL DESIGN computerized colorations and fabric swatches can be requested (free of charge) for any style by call the Alpha Factor Team at 1-800-825-7428.

ORDERS must be FAXED, MAILED or placed ONLINE. All garments are made to order for your team.

Order forms must include complete style number(s) and sizes. Always mark appropriate color placement and personalization since cancellations and returns are not accepted. Faxed orders must include credit card number for deposit for full payment or signed Purchase Order. We must have a minimum 50% deposit to process your order. In order to ship your order, we must have payment in full. CLICK HERE TO DOWNLOAD ORDER FORM

Online orders must be submitted in completion, which includes all sizes and specified options. Online orders must be paid in full, but orders can be split between two credit cards.

AVAILABILITY GUARANTEE means that styles will be available for at least 1 year after that style is discontinued. Discontinued styles will only be available to teams who have previously ordered that style. Fabric availability is not guaranteed. Some styles do have a slight modification, see price list.

PAYMENT METHODS are: A) Visa, MasterCard, American Express or Discover B) One check or Money Order C) Signed Purchase Order from private or public schools, colleges, Y’s and recreation departments for “net 30 day billing” (Please note that P.O.’s must include shipping charges and applicable sales tax along with all order form worksheets) or D) at least 50% deposit with any unpaid balance to be sent C.O.D. (paid by certified check or money order) with a $15.00 charge (plus sales tax where applicable).

Note: There will be a $35.00 charge to your account for any check returned by your back for insufficient funds and any discount will be forfeited. A service charge of 1 ½% per month – will be applied on all past due invoices (1 ½% per month is equal to 18% per annum). If past due account is placed with a collection agency, customer is responsible for any and all charges resulting from collection effort. Because of our quick order turn-around time, we recommend payment in full with order.

INTERNATIONAL SHIPPING A) Payment in full must accompany the order (U.S. funds only) MasterCard, Visa, American Express, or Discover. Sorry, no C.O.D.’s B) International orders will ship UPS. For shipping costs call Customer Service at 1-800-825-7428. Perform Group, LLC is not responsible for any damages or missing goods that are a result of customs inspections. All duties, taxes, and any additional fees charged by your country are the responsibility of the purchaser. C) Order early and allow 3 weeks additional shipping time to current ship week. Note: International Orders are not accepted online.

USA SHIPPING AND HANDLING in the Contiguous U.S.A. Ground Shipping and Handling is $5.95 plus .50 cents per garment ordered (excludes hair twists). For AK, HI, and PR, it is $15.00 plus .50 cents per garment ordered. VI customers please call for shipping rates. All APO/FPO orders will be shipped Priority Mail. Charges must be authorized on credit card at the time the order is placed. Alpha Factor reserves the right to select the ground shipper.

ACKNOWLEDGEMENT A green acknowledgment and a virtual design of your order will be sent promptly showing the scheduled ship week (shipping times are approximate) and total costs. Total costs are for this order only and do not reflect any balance on your account or special shipping charges. Upon receipt of this acknowledgement, please check it for accuracy and notify us at once if you find an error.

SALES TAX Please calculate and add the state/local sales tax applicable to the merchandise, shipping, handling, and C.O.D. fees for the ship to address on your Order Form. If you are sales tax exempt, please submit your Sales Tax Exemption Certificate for the ship to address with your order. Sales tax for online orders are calculated automatically into your order.

BACK ORDERS may occasionally be necessary and will be shipped as soon as possible.

RETURNS All orders are made to your specifications therefore they cannot be returned or exchanged. In the case of a manufacturing defect, notify us within 2 weeks of receiving shipment for Return Authorization (RA) label. RA’s are allotted for the specific amount authorized and are only good for 3 weeks after issue date. All garments must be designated on the RA. Any additional garments not on the RA will be returned to sender at the sender’s expense. RA must be displayed on the outside of the package or will be returned to sender.

OUR GOAL is to have you as a satisfied customer. If there is a problem as a result of our error, it will be taken care of immediately at our expense.

2009-2010 PRICING will be available until May 14, 2010.